Revyz
Status Docs Install Website
  1. Revyz
  2. Revyz Customer Service

Revyz Customer Service

Welcome! You can raise a request for Revyz Customer Service using the options provided.

Technical Support

Get Technical Support

Need help installing, configuring, or troubleshooting? Select this to request assistance.

Required fields are marked with an asterisk*

Summary of request

Support request details

Company name

Your cloud site's web address. Example: https://subdomain.atlassian.net

Account type

Drag and drop files, paste screenshots, or browse
Powered by Jira Service Management
{"xsrfToken":"6776798a03df8a9f05c0097c86c5748f3c29e85e_lout","branding":{"id":"1","key":"rcs","name":"Revyz Customer Service","portalBaseUrl":"/servicedesk/customer/portal/1","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/1/1","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#0045ab","headerLinkHoverBGColor":"#0045ab","headerBadgeColor":"#0045ab"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/ca84c758-d0d4-4105-9917-a9e3481e77b9/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI1NTRlYTU0ZS1iOGIyLTQ0ZmQtYWVhYS1lYTNlMTkxNGRkYTkiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmNhODRjNzU4LWQwZDQtNDEwNS05OTE3LWE5ZTM0ODFlNzdiOSI6WyJyZWFkIl19LCJleHAiOjE3NTE2MDIwMzUsIm5iZiI6MTc1MTYwMTQzNX0.xto3zyJAgkLD9FwnjlneaslYXhs87obuvt2p-lUp0N4&client=554ea54e-b8b2-44fd-aeaa-ea3e1914dda9&mode=fit","logoId":"ca84c758-d0d4-4105-9917-a9e3481e77b9","isLogoAvailable":true,"helpCenterTitle":"Revyz Support Portal","sharedPortalName":"Revyz","userInitialAnnouncementMessageWiki":"<div class=\"table-wrap\">\n <table class=\"confluenceTable\">\n <tbody>\n <tr>\n <td class=\"confluenceTd\"><a href=\"https://revyz.statuspage.io/\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\">Status</a></td>\n <td class=\"confluenceTd\"><a href=\"https://support.revyz.io\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\">Docs</a></td>\n <td class=\"confluenceTd\"><a href=\"https://marketplace.atlassian.com/apps/1228694/revyz-backup-restore?hosting=cloud&amp;tab=overview\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\">Install</a></td>\n <td class=\"confluenceTd\"><a href=\"https://revyz.io/\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\">Website</a></td>\n </tr>\n </tbody>\n </table>\n</div>","translations":{"en-US":{"helpCenterTitle":"Revyz Support Portal","sharedPortalName":"Revyz","announcementMessage":"| [Status|https://revyz.statuspage.io/] |[Docs|https://support.revyz.io] |[Install|https://marketplace.atlassian.com/apps/1228694/revyz-backup-restore?hosting=cloud&tab=overview] |[Website|https://revyz.io/] ","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#0074e0","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/02b21197-143d-46f2-80a5-86ebb2e921e8/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI1NTRlYTU0ZS1iOGIyLTQ0ZmQtYWVhYS1lYTNlMTkxNGRkYTkiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjAyYjIxMTk3LTE0M2QtNDZmMi04MGE1LTg2ZWJiMmU5MjFlOCI6WyJyZWFkIl19LCJleHAiOjE3NTE2MDIwMzUsIm5iZiI6MTc1MTYwMTQzNX0.PZPV7_SYu3wdhjnR2X7Vkxsq9isReN2tRRjlo8OgsYU&client=554ea54e-b8b2-44fd-aeaa-ea3e1914dda9&height=300&mode=fit","bannerMediaApiFileId":"02b21197-143d-46f2-80a5-86ebb2e921e8","useDefaultBanner":false,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"1","key":"rcs","projectId":10004,"serviceDeskId":1,"name":"Revyz Customer Service","description":"<p>Welcome! You can raise a request for Revyz Customer Service using the options provided.</p>","portalBaseUrl":"/servicedesk/customer/portal/1","reqTypes":[{"id":"23","name":"Contact us","descriptionHtml":"","callToAction":"Contact us","introHtml":"<p>How can we help? Don't see what you're looking for? Select this option and we'll help you out.</p>","icon":10492,"iconUrl":"https://revyz.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10492","groups":[5],"key":""},{"id":"22","name":"Get Technical Support","descriptionHtml":"","callToAction":"Get Technical Support","introHtml":"<p>Need help installing, configuring, or troubleshooting? Select this to request assistance.</p>","icon":10472,"iconUrl":"https://revyz.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10472","groups":[11],"key":""},{"id":"2","name":"Licensing and billing questions","descriptionHtml":"","callToAction":"Licensing and billing questions","introHtml":"<p>Choose this if you have questions about licensing or billing.</p>","icon":10536,"iconUrl":"https://revyz.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10536","groups":[5],"key":""},{"id":"4","name":"Product trial questions","descriptionHtml":"","callToAction":"Product trial questions","introHtml":"<p>Trying out our product and want more information? Select this and we'll be happy to answer your questions.</p>","icon":10541,"iconUrl":"https://revyz.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10541","groups":[5],"key":""},{"id":"11","name":"Report a bug","descriptionHtml":"","callToAction":"Report a bug","introHtml":"<p>Tell us the problems you're experiencing.</p>","icon":10545,"iconUrl":"https://revyz.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10545","groups":[11],"key":""},{"id":"14","name":"Suggest a new feature / improvement","descriptionHtml":"","callToAction":"Suggest a new feature / improvement","introHtml":"<p>See a place where we can do better? We're all ears. Let us know your idea for a new feature / improvement</p>","icon":10535,"iconUrl":"https://revyz.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10535","groups":[11],"key":""},{"id":"9","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":10527,"iconUrl":"https://revyz.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[],"key":""}],"reqGroups":[{"id":5,"name":"General (Licensing, Billing, Trial, Others)"},{"id":11,"name":"Technical Support"}],"orderMapping":{"11":[22,11,14],"5":[2,4,23]},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"createPermission":true,"portalAnnouncement":{"portalId":1,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"RCS","userLanguageHeader":"","userLanguageMessageWiki":"<div class=\"table-wrap\">\n <table class=\"confluenceTable\">\n <tbody>\n <tr>\n <td class=\"confluenceTd\"><a href=\"https://revyz.statuspage.io/\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\">Status</a></td>\n <td class=\"confluenceTd\"><a href=\"https://support.revyz.io/\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\">Docs</a></td>\n <td class=\"confluenceTd\"><a href=\"https://marketplace.atlassian.com/apps/1228694/revyz-backup-restore?hosting=cloud&amp;tab=overview\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\">Install</a></td>\n <td class=\"confluenceTd\"><a href=\"https://www.revyz.io/\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\">Website</a></td>\n </tr>\n </tbody>\n </table>\n</div>","defaultLanguageHeader":"","defaultLanguageMessage":"| [Status|https://revyz.statuspage.io/] | [Docs|https://support.revyz.io/] |[Install|https://marketplace.atlassian.com/apps/1228694/revyz-backup-restore?hosting=cloud&tab=overview] |[Website|https://www.revyz.io/]","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI1NTRlYTU0ZS1iOGIyLTQ0ZmQtYWVhYS1lYTNlMTkxNGRkYTkiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDAwNCI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NTE2MDI2MzUsIm5iZiI6MTc1MTYwMTQzNX0.vao1GtkJecVhN9aqxR545dyad81n27CLrlDsXLRpZUU","targetCollection":"upload-project-10004","endpointUrl":"https://api.media.atlassian.com","clientId":"554ea54e-b8b2-44fd-aeaa-ea3e1914dda9","tokenDurationInMins":20}},"reqCreate":{"id":22,"projectId":10004,"issueType":{"id":"10006","name":"Support"},"form":{"name":"Get Technical Support","descriptionHtml":"","callToAction":"Get Technical Support","intro":"<p>Need help installing, configuring, or troubleshooting? Select this to request assistance.</p>","instructions":"","icon":10472,"iconUrl":"https://revyz.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10472","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Summary","description":"Summary of request","descriptionHtml":"<p>Summary of request</p>","required":true,"displayed":true,"presetValues":[]},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Description","description":"Support request details","descriptionHtml":"<p>Support request details</p>","required":true,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10065","fieldConfigId":"10178","label":"Company","description":"Company name","descriptionHtml":"<p>Company name</p>","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:url","fieldId":"customfield_10064","fieldConfigId":"10177","label":"Atlassian Cloud site URL","description":"Your cloud site's web address. Example: https://subdomain.atlassian.net","descriptionHtml":"<p>Your cloud site's web address. Example: <a href=\"https://subdomain.atlassian.net\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">https://subdomain.atlassian.net</a></p>","required":true,"displayed":true,"presetValues":[]},{"fieldType":"radio","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:radiobuttons","fieldId":"customfield_10063","fieldConfigId":"10176","label":"Account type","description":"Account type","descriptionHtml":"<p>Account type</p>","required":true,"displayed":true,"presetValues":[],"values":[{"value":"10100","label":"Paid","selected":false,"children":[]},{"value":"10101","label":"Trial","selected":false,"children":[]}],"noneOptionRequired":false},{"fieldType":"radio","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:radiobuttons","fieldId":"customfield_10157","fieldConfigId":"10300","label":"Product","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[],"values":[{"value":"10183","label":"Revyz Data Manager for Jira","selected":false,"children":[]},{"value":"10184","label":"Revyz Data Manager for Confluence","selected":false,"children":[]},{"value":"10185","label":"Revyz Cloud Configuration Manager for Jira","selected":false,"children":[]},{"value":"10186","label":"Revyz Assets Data Manager for Jira","selected":false,"children":[]}],"noneOptionRequired":false},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Attachment","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/1/create/22","requestValidateBaseUrl":"/servicedesk/customer/portal/1/validate/22","calendarParams":{"firstDay":0,"date":"2025-07-03T20:57:15-0700","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":true,"showRecaptcha":true,"siteKey":"6LePXLkdAAAAAF4gCNalrL1IvZcqbNbZf_Zakudd","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI1NTRlYTU0ZS1iOGIyLTQ0ZmQtYWVhYS1lYTNlMTkxNGRkYTkiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDAwNCI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NTE2MDI2MzUsIm5iZiI6MTc1MTYwMTQzNX0.vao1GtkJecVhN9aqxR545dyad81n27CLrlDsXLRpZUU","targetCollection":"upload-project-10004","endpointUrl":"https://api.media.atlassian.com","clientId":"554ea54e-b8b2-44fd-aeaa-ea3e1914dda9","tokenDurationInMins":20},"hasProformaForm":false,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":false},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}
{"headless":false,"tourEnabled":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=revyz","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"6776798a03df8a9f05c0097c86c5748f3c29e85e_lout","baseUrl":"https://revyz.atlassian.net/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","jiraDisplayUrl":"https://revyz.atlassian.net","customerLoginEnabled":true,"maxAttachmentSize":"2147483647","gravatarEnabled":true,"onDemand":true,"disabledFeatures":[],"enabledDarkFeatures":[],"calendarDateData":{"months":["January","February","March","April","May","June","July","August","September","October","November","December"],"monthsShort":["Jan","Feb","Mar","Apr","May","Jun","Jul","Aug","Sep","Oct","Nov","Dec"],"weekdaysShort":["Sun","Mon","Tue","Wed","Thu","Fri","Sat"],"weekdays":["Sunday","Monday","Tuesday","Wednesday","Thursday","Friday","Saturday"]},"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"554ea54e-b8b2-44fd-aeaa-ea3e1914dda9","optedInFeatures":{},"fabricEmojiUrl":"/gateway/api","helpCenterType":"BASIC","traceId":"62269e82efee4d9b9a8525d72e98ad47","siteDefaultLanguageTag":"en-US","featuredValues":{"multiHelpCenterEnabled":true,"hcAIAnswersEnabled":false,"jsmAiConfigEnabled":true,"helpCenterCustomizationEnabled":true},"helpCenterHomePageSlug":"portals","anonymousEnabled":true,"requestIntroEnabled":true}