Welcome! You can raise a request for Revyz Customer Service using the options provided.
General (Licensing, Billing, Trial, Others)
Product trial questions
Trying out our product and want more information? Select this and we'll be happy to answer your questions.
Required fields are marked with an asterisk*
{"xsrfToken":"16968c8a0225186779183368ffd269fedd0388d5_lout","branding":{"id":"1","key":"rcs","name":"Revyz Customer Service","portalBaseUrl":"/servicedesk/customer/portal/1","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/1/1","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#0045ab","headerLinkHoverBGColor":"#0045ab","headerBadgeColor":"#0045ab"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/ca84c758-d0d4-4105-9917-a9e3481e77b9/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI1NTRlYTU0ZS1iOGIyLTQ0ZmQtYWVhYS1lYTNlMTkxNGRkYTkiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmNhODRjNzU4LWQwZDQtNDEwNS05OTE3LWE5ZTM0ODFlNzdiOSI6WyJyZWFkIl19LCJleHAiOjE3NTI3MDE1NDgsIm5iZiI6MTc1MjcwMDk0OH0.r9jI_rPLmlf-var9ZJtVxPBBOWH9mM8UpwNPgSu8k1k&client=554ea54e-b8b2-44fd-aeaa-ea3e1914dda9&mode=fit","logoId":"ca84c758-d0d4-4105-9917-a9e3481e77b9","isLogoAvailable":true,"helpCenterTitle":"Revyz Support Portal","sharedPortalName":"Revyz","userInitialAnnouncementMessageWiki":"<div class=\"table-wrap\">\n <table class=\"confluenceTable\">\n <tbody>\n <tr>\n <td class=\"confluenceTd\"><a href=\"https://revyz.statuspage.io/\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\">Status</a></td>\n <td class=\"confluenceTd\"><a href=\"https://support.revyz.io\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\">Docs</a></td>\n <td class=\"confluenceTd\"><a href=\"https://marketplace.atlassian.com/apps/1228694/revyz-backup-restore?hosting=cloud&tab=overview\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\">Install</a></td>\n <td class=\"confluenceTd\"><a href=\"https://revyz.io/\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\">Website</a></td>\n </tr>\n </tbody>\n </table>\n</div>","translations":{"en-US":{"helpCenterTitle":"Revyz Support Portal","sharedPortalName":"Revyz","announcementMessage":"| [Status|https://revyz.statuspage.io/] |[Docs|https://support.revyz.io] |[Install|https://marketplace.atlassian.com/apps/1228694/revyz-backup-restore?hosting=cloud&tab=overview] |[Website|https://revyz.io/] ","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#0074e0","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/02b21197-143d-46f2-80a5-86ebb2e921e8/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI1NTRlYTU0ZS1iOGIyLTQ0ZmQtYWVhYS1lYTNlMTkxNGRkYTkiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjAyYjIxMTk3LTE0M2QtNDZmMi04MGE1LTg2ZWJiMmU5MjFlOCI6WyJyZWFkIl19LCJleHAiOjE3NTI3MDE1NDcsIm5iZiI6MTc1MjcwMDk0N30.yEr0E0s1n1-IniHUFFMQk9XtPN24Fm1tgPPVWIg27Ys&client=554ea54e-b8b2-44fd-aeaa-ea3e1914dda9&height=300&mode=fit","bannerMediaApiFileId":"02b21197-143d-46f2-80a5-86ebb2e921e8","useDefaultBanner":false,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"1","key":"rcs","projectId":10004,"serviceDeskId":1,"name":"Revyz Customer Service","description":"<p>Welcome! You can raise a request for Revyz Customer Service using the options provided.</p>","portalBaseUrl":"/servicedesk/customer/portal/1","reqTypes":[{"id":"23","name":"Contact us","descriptionHtml":"","callToAction":"Contact us","introHtml":"<p>How can we help? Don't see what you're looking for? Select this option and we'll help you out.</p>","icon":10492,"iconUrl":"https://revyz.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10492","groups":[5],"key":""},{"id":"22","name":"Get Technical Support","descriptionHtml":"","callToAction":"Get Technical Support","introHtml":"<p>Need help installing, configuring, or troubleshooting? Select this to request assistance.</p>","icon":10472,"iconUrl":"https://revyz.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10472","groups":[11],"key":""},{"id":"2","name":"Licensing and billing questions","descriptionHtml":"","callToAction":"Licensing and billing questions","introHtml":"<p>Choose this if you have questions about licensing or billing.</p>","icon":10536,"iconUrl":"https://revyz.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10536","groups":[5],"key":""},{"id":"4","name":"Product trial questions","descriptionHtml":"","callToAction":"Product trial questions","introHtml":"<p>Trying out our product and want more information? Select this and we'll be happy to answer your questions.</p>","icon":10541,"iconUrl":"https://revyz.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10541","groups":[5],"key":""},{"id":"11","name":"Report a bug","descriptionHtml":"","callToAction":"Report a bug","introHtml":"<p>Tell us the problems you're experiencing.</p>","icon":10545,"iconUrl":"https://revyz.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10545","groups":[11],"key":""},{"id":"14","name":"Suggest a new feature / improvement","descriptionHtml":"","callToAction":"Suggest a new feature / improvement","introHtml":"<p>See a place where we can do better? We're all ears. Let us know your idea for a new feature / improvement</p>","icon":10535,"iconUrl":"https://revyz.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10535","groups":[11],"key":""},{"id":"9","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":10527,"iconUrl":"https://revyz.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[],"key":""}],"reqGroups":[{"id":5,"name":"General (Licensing, Billing, Trial, Others)"},{"id":11,"name":"Technical Support"}],"orderMapping":{"11":[22,11,14],"5":[2,4,23]},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"createPermission":true,"portalAnnouncement":{"portalId":1,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"RCS","userLanguageHeader":"","userLanguageMessageWiki":"<div class=\"table-wrap\">\n <table class=\"confluenceTable\">\n <tbody>\n <tr>\n <td class=\"confluenceTd\"><a href=\"https://revyz.statuspage.io/\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\">Status</a></td>\n <td class=\"confluenceTd\"><a href=\"https://support.revyz.io/\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\">Docs</a></td>\n <td class=\"confluenceTd\"><a href=\"https://marketplace.atlassian.com/apps/1228694/revyz-backup-restore?hosting=cloud&tab=overview\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\">Install</a></td>\n <td class=\"confluenceTd\"><a href=\"https://www.revyz.io/\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\">Website</a></td>\n </tr>\n </tbody>\n </table>\n</div>","defaultLanguageHeader":"","defaultLanguageMessage":"| [Status|https://revyz.statuspage.io/] | [Docs|https://support.revyz.io/] |[Install|https://marketplace.atlassian.com/apps/1228694/revyz-backup-restore?hosting=cloud&tab=overview] |[Website|https://www.revyz.io/]","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI1NTRlYTU0ZS1iOGIyLTQ0ZmQtYWVhYS1lYTNlMTkxNGRkYTkiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDAwNCI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NTI3MDIxNDgsIm5iZiI6MTc1MjcwMDk0OH0.zOen7yvacic9xbwrpyKe8NLQhTdOz9F4MVA1D-6Dz3k","targetCollection":"upload-project-10004","endpointUrl":"https://api.media.atlassian.com","clientId":"554ea54e-b8b2-44fd-aeaa-ea3e1914dda9","tokenDurationInMins":20}},"reqCreate":{"id":4,"projectId":10004,"issueType":{"id":"10008","name":"Service Request"},"form":{"name":"Product trial questions","descriptionHtml":"","callToAction":"Product trial questions","intro":"<p>Trying out our product and want more information? Select this and we'll be happy to answer your questions.</p>","instructions":"","icon":10541,"iconUrl":"https://revyz.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10541","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Summary","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Description","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Attachment","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/1/create/4","requestValidateBaseUrl":"/servicedesk/customer/portal/1/validate/4","calendarParams":{"firstDay":0,"date":"2025-07-16T14:22:28-0700","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":true,"showRecaptcha":true,"siteKey":"6LePXLkdAAAAAF4gCNalrL1IvZcqbNbZf_Zakudd","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI1NTRlYTU0ZS1iOGIyLTQ0ZmQtYWVhYS1lYTNlMTkxNGRkYTkiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDAwNCI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NTI3MDIxNDgsIm5iZiI6MTc1MjcwMDk0OH0.zOen7yvacic9xbwrpyKe8NLQhTdOz9F4MVA1D-6Dz3k","targetCollection":"upload-project-10004","endpointUrl":"https://api.media.atlassian.com","clientId":"554ea54e-b8b2-44fd-aeaa-ea3e1914dda9","tokenDurationInMins":20},"hasProformaForm":false,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":false},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}